You have the right to withdraw from the purchase contract, without providing any reason, within 14 calendar days from the day on which you or a third party, other than the carrier and designated by you, acquires physical possession of the goods.
To exercise your right of withdrawal, please fill out the form below. The procedure requires only two steps: data entry and confirmation. Upon completion, you will immediately receive a confirmation email with a reception timestamp, which constitutes your legal proof of withdrawal.
Request withdrawal
Under art. 54-bis of the Italian Consumer Code (D.Lgs. 209/2025), you may exercise your right of withdrawal within 14 days of receiving the product, without providing any reason.
Log in to your account to view your orders and exercise your right of withdrawal in one click.
Once you have communicated your decision to withdraw, you must return the products within 14 days to the following address:
MEROLA GLOVES S.A.S. di Claudia Merola
Via dei Giuochi Istmici, 7 – 00135 Roma RM – Italy
- The shipping costs for returning the goods are entirely borne by the customer.
- The customer is free to choose any courier or postal service they prefer to arrange the return shipment.
- The goods must be returned properly packed; the consumer is only liable for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics, and functioning of the items.
If you withdraw from the contract, we will refund all payments received from you, including the original delivery costs (with the exception of any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us).
The refund will be processed within 14 days from the day we are informed of your decision to withdraw. Pursuant to Article 56 of the Italian Consumer Code, we reserve the right to withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.
The refund will be carried out using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In the event of an original payment by cash on delivery or bank transfer, please provide your bank account details in the form to process the transfer (Account Holder, IBAN, BIC/SWIFT).
In the event that the return is due to damaged or defective products, or shipping errors, please contact our customer service team to arrange a return at our expense.